Trust and Loyalty

ZEMOS DESIGN TERMS AND CONDITIONS



By placing an order with Zemos Design, you approve that you are in an agreement with and bound by the terms and conditions below. An 'order' is deemed to be a verbal or written contract between Zemos Design and the client; this includes telephone and email agreements.

Shared Hosting

  • You will not engage in any activity known or considered to be spamming or Mail Bombing.
  • iNodes Usage/Disk Space - Maximum of 300k Files or inodes. You may not use the server for hosting large documents or none web related files. Personal backups are strictly prohibited. Each hosting account comes with 8GB in email storage.

    Semi Dedicated Servers

  • You will not use any remote code execution of malicious software through your hybrid server.
  • iNodes Usage/Disk Space - Go crazy, the only thing that will hold you back is the storage limit. We do not have any storage limits on our semi dedicated servers.

    General

  • You have no ownership of, or proprietary rights in, any rendered service unless an extended license is purchased .
  • Zemos Design will carry out work only after an agreement is provided either by telephone or email. We are not liable for any cost incurred, compensation or loss of earnings due to and of the following:.

    - the work carried out on behalf of the client or any of the clients appointed agents.
    - website content created by the client via the content management system.
    - website bugs, viruses or the unavailability of the site, its servers, software or any material provided by its agents.

    Zemos Design will only carry out work outlined in the quotation/invoice agreed by the client. Any extra request from the client which are not outlined in the quotation/invoice can be declined or will incur additional charges to the client.

    Website Delivery & Delays

    Any timeline or estimated delivery date stated in the quotation/invoice are just estimations. We will do our best to fulfill these estimations, however delays are possible. In an event of a project delay the client will be informed.

    Due to the electronic and virtual nature of our work, no physical product will be delivered. The Client must work with us to complete the website in a timely manner. In some cases, delays receiving materials or other circumstances can slow the process of development. However, assuming no delay of the signing of the contract and securing the deposit, we agree to make all reasonable efforts to complete each project in a timely manner. We reserve the right to cancel the contract at cost to the client should significant delays be experienced that are outside the developer's control. Examples include, but are not limited to:

    -lack of content, logos or design ideas where requested
    -lack of return communication or correspondence
    -failure to make required decisions
    -significant illness
    -acts of God
    -other significant disruption

    Upon any of these circumstances payment for all work already completed will be calculated and the final bill will be modified, all existing payments will be forfeit. Zemos Design will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

    Cancellation Of Service

    We help ensure that every single customer is happy with the work we produce, in an unlikely event that we are unable to satisfy the customer's needs, cancellation of the project must be made in black and white by the client. In the event work is postponed or cancelled at the request of the customer, we reserve the right to retail all monies paid to date. In the event that more than the amount of the deposits worth of the anticipated work is completed, additional payment will be due, based on the percentage of work completed. If additional payment is due, this will be billed to the client within 96 hours of notification of cancellation.

    Return and Refund policy

    Because all work is produced specifically for each customer, returns and refunds are not available. Once client has paid, research,development and planning teams are allocated are made, which are not labelled in the quotation documents but are part of the project work. All fees paid are non-refundable. Once a project quotation has been agreed and the first payment has been made, there is no allowance for cost negation unless the project specification changes.


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